Innoport Express FAQs

Send Fax

1. If a fax number is busy or rings continuously with no answer, am I charged for the transaction?

Innoport Express Fax automatically re-attempts to fax numbers which ring busy or go unanswered. If the fax could not be delivered after the fourth attempt, your card will not be charged because no call connection is made.

2. What sender's information will appear in the fax header?

The fax header (top margin) of the outgoing fax will contain the information entered by you in the Name and Phone/Fax Number fields under the Sender's Information. Additionally, the Phone/Fax Number information may be displayed on the remote fax machine's display screen.

3. Is there any size limit on the files that I can upload?

Yes, the total size of all the files uploaded must not exceed 15 MB.

4. Do your offer a subscription based fax service?

Innoport Express Fax is a pay-as-you-go service and does not offer a subscription based service. However, information on our subscription based fax service can be found here on the Innoport site: https://www.innoport.com/

Receive Fax

1. Can I receive faxes using this service?

Yes, Innoport Express Fax provides the ability to receive faxes too. The pricing details can be found here. Here is the process of receiving faxes:

Click on the "Receive Fax" tab and enter information on setting up your Innoport Express temporary fax number. Here is where you specify the number of pages you would like to receive and the duration for which you would like to hold the fax number. You can also specify if you would like a toll-free or a non-toll free U.S. number and other premium options.
Make Payment using your Visa, Mastercard, Discover or American Express card.
You will receive an activation link in your email. Be sure to check your spam/junk folder in case your activation email is not received in your primary inbox. Click on that link to activate your Innoport Express temporary fax number. The fax number will then be emailed to you.
Any faxes sent on this temporary fax number during the duration of your order will be emailed to you.

2. How do I handle and report unsolicited and SPAM faxes?

If you receive an unsolicited fax, please be advised that Innoport Express is not involved in originating any such faxes. We take strong measures to prevent spam, but unfortunately, we can not completely eliminate it. Please click on the link Report SPAM faxes to view your options regarding unsolicited and SPAM faxes.

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